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Electronic Cigarette FAQ

Electronic Cigarettes, Ejuice and Vaping 101

ECigs and Vaping Devices 101

Welcome to the world of Vaping. So what is that little gizmo everyone seems to be carrying around these days? If you happen to be wondering this yourself, here's some information to familiarize yourself with the basics of an electronic cigarette.

Ok, so you're new to the e-cig and have no idea where to start, in the few paragraphs we’ll begin with the basics. We will routinely compare the e-cig with the traditional cigarettes you're used to in an attempt to help you better understand BUT the e-cig is MUCH different in many ways, the most important being e cig e juice is 100% tobacco free! What is e-cig?

An e-cig or an e-cigarette or an electronic cigarette or a personal vaporizer that vaporizes the eJuice liquid usually turned by either simply inhaling or by pressing a button. It contains a battery and a heating element for vaporizing.

Whats the difference between smoking and Vaping

Smoking is essentially the inhaling of the smoke created when you burn the ingredients of a cigarette while vaping is the process of inhaling the vapors created by an electronic cigarette as it heats the liquid until it transforms to vapor. The key difference between smoking and vaping is the burning part, also known as combustion. When you smoke a cigarette, the result is the burning of thousands of different ingredients, many of which we have never heard of and a list so extensive it would consume an entire page. Unlike smoking, using an E-Cig and most commonly know as vaping and far less are ingredients are used to manufacture E-Liquid.

Vaping is made possible by the battery contained every E-Cig. This battery is used to heat a small coil until the liquid reaches boiling point before turning into vapor. E-liquid or eJuice used in the E-Cig do not create smoke, only vapor which has no by-products like ash or cigarette butts. E-Cigs are also usually highly appreciated by anyone nearby because there is no cigarette smell.

Electronic Cigartte, Ecigs, Vape Mods?

All common names for the same device. An electronic cigarette, e-cig or vapor cigarette are all common names for a battery-powered device which closely simulates that of smoking a tobacco cigarette. In its most basic form, the electronic cigarette vaporizes the liquid solution creating the familiar smoking sensation. The electronic cigarette primarily designed to be an alternative nicotine delivery device in which many flavors can be incorporated into the liquid to create a pleasant taste. Many vapor cigarettes are constructed to resemble similar smoking products like cigars, cigarettes and pipes featuring the cylinder shape appearance. So first things first, you will want to choose your e-cig and you're probably wondering which one is best for me?

 

One of the most popular, reliable and cost effective e-cigs on the market would be the eGo style e-cigs. This particular brand of e-cigs are easy to use and widely available, chances are if you know someone who currently uses an e-cig and ask them about the eGo brand, they will know exactly what you're talking about.

 

eJuice and Eliquid

The eJuice is best described as the liquid you would use to refill your e-cig. eJuice, also referred to as eliquid, comes in many different bottle sizes, flavors and nicotine strengths.

E-Liquid, eJuice and vapor liquid are all common terms referring to the liquids vaporized in an E-Cig. Composed of only 3 to 4 ingredients, E-Liquid contains Vegetable Glycerin, Propylene Glycol, flavor and usually nicotine which is optional for customers. Vegetable Glycerin along with Propylene Glycol makes up the majority of the eJuice liquid. Both of which are food grade products used in various types of foods including some toothpastes, candy flavors and commonly available in the market for baking or making candy. The optional Nicotine used is pure pharmaceutical grade quality nicotine and makes up no more than about 2.5% of the total contents in the E-Liquid.

When you make your first purchase of ejuice, its best to pick a relatively small bottle size just in case you end up not enjoying the flavor as much as you originally thought. The next choice you will need to make is how much nicotine you prefer in your eliquid? eliquid is available in multiple different nicotine strengths, the strengths are very similar to the multiple strengths of tobacco cigarettes.

(18-24 mg)  
(12 mg)   
(0-6 mg)              

So to put it all together, if your favorite flavor is Blueberry, and you usually smoke a medium amout of cigarettes, you might want to consider placing an order similar to the what you see below.

Flavor-           Blueberry
Bottle Size-     10ml
Nicotine-            12mg

Now that you understand the basics, the next step is to choose the right eJuice for you. Here at Central Vapors, we make the Best USA eJuice vapor liquids or your money back! All E-Liquid products are manufactured in Dallas, TX made by passionate professionals! We carry a selection of over 100+ eJuice flavors available online and a vide variety of E-Cig brands and styles. So whats you favorite eJuice flavor? If we don't have it or if you can dream it up, we can create it! Feel free to explore the CentralVapors.com to your heart's content and find exactly what you want. For those that cannot decide, we also offer an eJuice sampler pack so you don't have to choose! Our electronic cigarette devices are top quality from reputed manufacturers and guaranteed to last or we replace it FREE!

At Central Vapors, we are extremely passionate about eJuice, e-cigs and customer service. If you have any questions about vaping, eJuice or e-cigs, we are always happy to take your questions. Any and all online orders are always backed by our Money Back Satisfaction Guarantee, if you're not completely satisfied with your E Cigarette Liquid or E-Cig device, we want to hear about it. Want a replacement? Send it back and we will promptly replace your e-liquid flavor or e-cig device with another of your choice. We invite you to try us out if you haven't already and hope you enjoy your visit with us. We enjoy hearing from customers and fellow vapers so please feel free to contact us anytime and for any reason.

Shop Central Vapors Ejuice Flavors

 

Hours of Operation

7 Days a Week.  9:00am - 8:00pm (In Store)
By Phone - (469) 828-7307 (For Orders 9:00am - 5:00pm M-F , Customer service available until 8:00pm)
By Email - Info@centralvapors.com

 

 

 

Customer Service

How can I contact you, and what kind of customer service do you offer?

Shipping And Order Status

How do I track my order?
My order never arrived.
What shipping methods do you offer?
When will my order ship?
Do you ship overseas?

Account

How do I redeem my coupon?
Where can I get coupons?
Why was I charged tax?
Do you offer bulk discounts?
I would like to carry your Central Vapors eJuice in my shop or on my website. Do you offer Wholesale opportunities?
How do I create an account?
Do I need an account to place an order?

Return Policy

Do you accept returns?
What if I didn't like the flavor?
What happens if I receive the wrong product?

Product Support

I’m new to e-cigarettes. Do you have a place where I can get a step by step on what to do?
What is PG and VG?
What is the ratio of PG to VG in your juices and what kind of PG, VG and nicotine do you use?

Customer Service

How can I contact you, and what kind of customer service do you offer?
As of right now, the best way to contact us is through email. However, feel free to call us if you prefer and we will do our very best to take care of you. Our phone customer service is available from 9 am to 3 pm, M-F.

The level of customer service we offer will amaze you! One of the main reasons we’re growing so fast is because we noticed the customer service was lacking in other websites and retail stores. Making you happy is our number one goal and we plan on exceeding your expectations every time!

Shipping And Order Status

How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your package at any time using that number on The United States Postal Service’s Website,
www.usps.com If you ever feel like your package was lost or not delivered correctly, please contact us and we’ll be more than happy to look into it!

My order never arrived.
If you have not received your order, check the tracking information to view the status. If you have already done this and feel you should have already received your order please contact us.

What shipping methods do you offer?
We ship all orders via the United States Postal Service using Priority Mail with delivery confirmation. You will be provided a tracking number at the time of shipment. However, please note that the USPS does not guarantee updated tracking until delivery. The estimated delivery time for Priority Mail is 1 to 3 days within the Domestic United States. We have found them to be the fastest and most cost effective option.

We also offer the option of "1-2 Day Delivery" through USPS Express Mail. The cost for this is 24.99. Simply select that shipping option at checkout if you require your order arrive that quickly. NOTE: This service is not guaranteed, but in most cases they deliver packages within this time frame. Please be aware 1-2 days may not apply during not business days.

When will my order ship?
One of the things that makes us better than other sites that offer e-cigarettes and e-liquids is that if you place your order before 12pm (Central Time), Monday through Friday (Excluding holidays), and everything is in stock, your order will ship out that day. In many cases you will receive your order within 3 days. (Most likely in the State of Texas.)

If you place your order after 12pm on weekdays or anytime on a weekend, your order will ship out the next business day.

Do you ship overseas?
Yes! Although we are based in the United States, we have expanded our reach to a few certain select countries. At this time, we currently ship to the United States, Canada, United Kingdom and Australia. There will be more coming soon!

Account

How do I redeem a discount code?
During the checkout process you will see a box that says "Discount Code". Simply enter in the code and the page should automatically update the total within 3 seconds. If it does not, please call us or email us and we'll help you with the checkout process.

Where can I get coupons?
Coupons and discount codes will be sent to customers who have created an account and are subscribed to our mailing list.

Why was I charged tax?
If your order was placed in the State of Texas, you will be charged 8.25% sales tax for your order since Central Vapors is located in Texas. Any orders shipped to destinations other than Texas will not be charged sales tax.

Do you offer bulk discounts?
Yes, of course! The more the merrier! If you require bulk pricing, please contact us through email or call us at (469) 828-7307 and we will be more than happy to provide more details about our wholesale opportunities!

I'm a retailer of e-Juice, do you offer wholesale opportunities for resellers?
Yes, we actually have very lucrative wholesale opportunities. Please email us, with your company information, Resell details, and we can forward that to our wholesale department, who will reply shortly to answer any of your questions. Shop Central Vapors Wholesale USA Ejuice Selection

How do I create an account?
During the checkout process, you will be prompted to either checkout as a guest or to create an account. We suggest creating an account for a more streamlined checkout experience on your next visit, as well as to maintain your order history.

Do I need an account to place an order?
You don't want to be our friend? Just kidding, you're more than welcome to checkout as guest if you like. Again we suggest creating an account due to all the shipping updates, and features you have access to once an account is created. You do not have to be on our mailing list. So if you are worried about too many emails, just “opt out” at any time and we’ll be more than happy to take you off the list. However, we hope that you opt to stay on our list as every mailing has special discounts that are only available to our newsletter recipients.

Return Policy

Do you accept returns?
Yes! Unlike most stores and websites, we concentrate on customer service and we want you to not only be satisfied with our products, but also provided with continuous support! We understand that sometimes you will get a flavor you just absolutely don’t like. We accept returns, please see our returns page to fill out an online return request or contact us for further information

What if I didn't like the flavor?
We will be more than happy to exchange any flavor you were dissatisfied with or refund your payment. As we mentioned, customer happiness is our #1 goal!

What happens if I receive the wrong product?
Here at Central Vapors, we aim for 100% accuracy. However, we are human and sometimes we make mistakes. If this happens, please notify us as soon as possible and we will promptly correct your order.

Product Support

I’m new to e-cigarettes. Do you have a place where I can get a step by step on what to do?
We sure do! Just click here for our “New to E-Cig’s” section of the website. It will walk you through everything you need to know to get going!

What is PG and VG?
The terms used can be a bit confusing but we’ll try and explain the differences between the two e-liquid bases: Propylene glycol (PG) and Vegetable glycerin (VG).

Traits:                          Propylene glycol (PG)                        Vegetable glycerin (VG)

Throat Hit                    More                                                     Less
Carries Flavor             More                                                     Less
Taste                            None                                                    Slightly Sweet
Vapor Production       Less                                                     More
Viscosity                     Thin                                                      Thick



What is the ratio of PG to VG in your juices and what kind of PG, VG and nicotine do you use?
Our standard ratio is 50% PG to 50% VG , however variations of this ratio are available. We use this ratio because it provides the ideal consistency and produces the ideal amount of vapor. We use only 100% Natural Kosher vegetable glycerin together with USP Propylene Glycol which is 99% pure and made in the USA. The nicotine we use comes from flue-cured leaves which have been grown and handpicked. All the flavors we use in our e-Juice also come from U.S. suppliers. We don't water down our products and NEVER use any other additives.

Do you offer nicotine free e-Juice?
Absolutely, there are many e-juice users who prefer the nicotine free e-Juice and if you order our e-Juice this way it comes free of nicotine.


What nicotine strengths do you offer? Are you planning on adding more strengths?
We offer the following strengths: 0mg, 3mg, 6mg, 12mg, 18mg and 24mg nicotine. If you would prefer a different strength, please contact us, and we will do our best to make every accommodation for special requests!

Why has my e-Juice changed color?
Over time e-Juice changes color from a process called steeping. Steeping occurs as the ingredients blend together more evenly throughout the e-Juice. Technically the e-Juice doesn't change colors, the original color simply becomes darker. If you store your juice in a dark place the color change occurs at a slower rate. In many cases, the full effect of your e-Juice only comes out after the steeping process begins! So you ask how long is the steeping process? Well, many people have different opinions but in our own experience the flavors become more savory and delicious in as little as a few days!

Is there a shelf-life for the E-Juice?
Our e-Juices are good for at least 12 to 24 months if stored properly. You can even refrigerate your e-Juice to make it last even longer!  We actually have our very first bottle of e-Juice and it still tastes as good or better than day we made it!


I have a great idea for a new flavor, can you make it for me?
Yes! We welcome your new flavor ideas and or combinations! Also, if you see we don't have your favorite flavor, let us know and we will make every attempt to make it available for you. Send us an e-mail with your general idea and someone will get back with you as soon as possible. Remember, we are here because of YOU and your opinions are very important to us.


How do I know what strength of E-Juice to buy?

 For the beginners to e-Juice, its best to start in the middle if you're not sure and you can always move up or down accordingly. If your choose an e-Juice with a nicotine concentration higher than what you're used to, you may experience headaches and or dizziness. If you experience headaches, dizziness or any discomfort whatsoever, please discontinue use immediately! If you choose a nicotine concentration that is less than what you're used to you may find that you aren't satisfied, and continually are wanting more.The above suggestions are merely just that, your doctors advice or directions should be followed above any suggestions or advice offered from Central Vapors.


Is e-Juice FDA approved?
The FDA has tested some electronic cigarette cartridges and released highly controversial results. Electronic cigarettes and e-Juice is NOT "FDA approved". However, excluding nicotine, all the ingredients in our e-Juice’s have all been approved and deemed "safe for human consumption" by the FDA. The bottom line is that e-Juice vapor does not contain many of the chemicals found in the smoke produced from smoking a cigarette. No long term studies have been conducted in the United States on the use of e-Juice, but at this time, no instances of death or extreme sickness have been have been clinically linked to the use of electronic cigarettes.


How much E-Juice will I use?
This answer will be different for everyone, in general, the average person who smokes one pack a day will use about one 10ml bottle per week.

 

 

 

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