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We love hearing from customers and we're here to help! Whether you have questions about e-cig parts or an e-juice flavor, you can give us a call, or send over an email. We're happy to answer questions you may have about a particular vape part or even just chat about all the cool new stuff on your dream vape products wish list!
In Store Hours - (Monday - Friday 9am - 8pm, Saturday and Sunday 11am-8pm)
Online Customer Support - (By Phone or Email - 7 Days a Week from 9 am - 5 pm)
Order by Phone Availability - (Monday - Friday 9 am - 5 pm/Sat-Sun 10 am - 5 pm)
Common Questions and Concerns
Q: What can I do if received the wrong item or the item I received was damaged?
A: please visit our returns page to automatically start a return or exchange
Q: I need to change something in the order I just made or I changed my mind and would like to cancel my vape products order completely
A: Please call us as soon as possible before your order ships at (469) 828-7307
Q: It's after business hours and I need to change something in my order or cancel my order.
A: Please call or submit a contact message below and we will do our best to accommodate your request before it ships, also call us the following day asap so we can confirm changes were made before your product ships.
Q: Need help submitting your ID for Age Verification?
A: Please complete the online FDA Required - Age Verification Forum
Q: Why do I need to submit my ID?
A: Please see more information on the LAW regarding age verification
Q: Do you have an affiliate program?
A: Sure do, and its free to join. You can check it out here
Q: How do I apply for a Central Vapors Wholesale account?
A: To apply please call Central Vapors Wholesale at (469) 478-3030
Q: Do you ship to Military addresses?
A: YES! We ship to both APO and FPO addresses and have military discounts available
Questions about a recent Order
Q: When will my order arrive?
A: View your orders status in your account - Track Your Shipment
For all other questions,
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