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We love hearing from customers and we're here to help! Whether you have questions about e-cig parts or an e-juice flavor, you can give us a call, send over an email, or feel free to live chat with us during business hours! We're happy to answer questions you may have about a particular vape part or even just chat about all the cool new stuff on your dream vape products wish list!
In Store Hours - (Monday - Friday 9am - 8pm, Saturday and Sunday 10am-8pm)
Online Customer Support - (By Phone or Live Chat - 7 Days a Week from 9 am - 5 pm)
Order by Phone Availability - (Monday - Friday 9 am - 5 pm/Sat-Sun 10 am - 5 pm)
Common Questions and Concerns
Q: What can I do if received the wrong item or the item I received was damaged?
A: please visit our returns page to automatically start a return or exchange
Q: I need to change something in the order I just made or I changed my mind and would like to cancel my vape products order completely
A: Please call us as soon as possible before your order ships at (469) 828-7307
Q: It's after business hours and I need to change something in my order or cancel my order.
A: Please call or submit a contact message below and we will do our best to accommodate your request before it ships.
Q: Need help submitting your ID for Age Verification?
A: Please complete the online FDA Required - Age Verification Forum
Q: Why do I need to submit my ID?
A: Please see more information on the LAW regarding age verification or verify ninja
Q: Do you have an affiliate program?
A: Sure do, and its free to join. You can check it out right here
Q: How do I apply for a Central Vapors Wholesale account?
A: To apply please call Central Vapors Wholesale at (469) 478-3030
Questions about a recent Order
Q: When will my order arrive?
A: View your orders status in your account - Track Your Shipment
For all other questions,
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