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PLEASE READ FIRST!
First of all thank you so much for your patience and understanding and continued business at this time. We are currently experiencing approximately a 6-7 business day processing delay. We understand that our products are important and essential for some customers, and we're working our hardest to get orders out as soon as possible. Here's some common questions and answers we're seeing in light of these recent delays that might help. We ask that if at all possible at this time, phone calls and emails be reserved for immediate order changes or issues once your order has been received. This will help our team focus on getting orders produced and shipped as quickly as possible.
When will my order ship?
Order production is currently 6-7 business days behind schedule, our homepage delay notice has the most up to date information. Remember, you will be emailed a tracking number once your order has shipped. You can also log on to your account and view it's status and tracking information in your "Recent Order" section of your account.
Why is my order not shipping the same or next day like before?
At this time, with the unexpected increase in orders due to COVID-19 it has caused us to not be able to ship at the normal, same or next day time frame. If you need to cancel due to this delay, we understand, just reach out before it ships and we will provide a full refund.
But I chose a faster shipping method, what happens now?
Our production delay is still applicable for your order, however your order will be shipped with the expedited method of shipping that you chose. Choosing Priority Mail or FedEx 2 Day does not bypass our production delay. If you no longer want or need the expedited shipping method, please contact us before your order has shipped. Once it's shipped we cannot refund that expedited shipping method.
The only shipping method I see is "Adult Signature - Priority Mail"?
If you are seeing this as the only shipping method option you have it is because you are in the state of NY, MA or DE which requires us to ship with a signature required mailing option. Customers in this state are no longer eligible for free shipping due to this requirement. Unfortunately the free shipping promotions are not eligible if you are shipping to these states, some free shipping codes will discount the shipping rate but not remove it completely. We encourage our customers to purchase larger quantities at a time as it might offset the higher shipping charges.
In Store Hours - (Monday - Friday 9am - 8pm, Saturday and Sunday 11am-8pm)
Online Customer Support - (By Phone or Email - 7 Days a Week from 9 am - 5 pm)
Order by Phone Availability - (Monday - Friday 9 am - 5 pm/Sat-Sun 10 am - 5 pm)
Quick Contact Links
Open Chat Box Below
Visit us in person at our McKinney, Tx store!
We love hearing from customers and we're here to help! Whether you have questions about e-cig parts or an e-juice flavor, you can give us a call, or send over an email. We're happy to answer questions you may have about a particular vape part or even just chat about all the cool new stuff on your dream vape products wish list!
Q: What can I do if received the wrong item or the item I received was damaged?
A: please visit our returns page to automatically start a return or exchange
Q: I need to change something in the order I just made or I changed my mind and would like to cancel my vape products order completely
A: Please call us as soon as possible before your order ships at (469) 828-7307
Q: It's after business hours and I need to change something in my order or cancel my order.
A: Please call or submit a contact message below and we will do our best to accommodate your request before it ships, also call us the following day asap so we can confirm changes were made before your product ships.
Q: Need help submitting your ID for Age Verification?
A: Please complete the online FDA Required - Age Verification Forum
Q: Why do I need to submit my ID?
A: Please see more information on the LAW regarding age verification
Q: Do you have an affiliate program?
A: Sure do, and its free to join. You can check it out here
Q: How do I apply for a Central Vapors Wholesale account?
A: To apply please call Central Vapors Wholesale at (469) 478-3030
Q: Do you ship to Military addresses?
A: YES! We ship to both APO and FPO addresses and have military discounts available
Q: When will my order arrive?
A: View your orders status in your account - Track Your Shipment
For all other questions,
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