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Privacy Policy

 

Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our store. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each
click;
● monitor if our website is running with the high performance we are dedicated to
providing;
● let you browse between products without having to start back from the home page at
each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

 

Privacy Statement
Here at Central Vapors, your privacy is of the utmost priority for us. We hold true that you should be able to trust any site for which you do business, and that includes us. To that end, we have established the following Privacy Statement to protect you and your private information. Should you ever have a concern about how your information is being handled and safeguarded, please email us immediately at: privacy@centralvapors.com … Thank you.

 

Information Collected
The information that we will collect about you will depend on how you use the facilities offered. Our system will record the date and time of your visit to our site, the pages viewed. However, our systems will not record any personally identifiable information. Our ordering system is powered by Payline Data Gateway Services, the world industry leading payment company for your maximum ordering security. If you decide to complete an online order, your financial information will be stored at Payline payment center not at our website. We will occasionally forward information regarding our product range to email addresses in our database. You always have the choice to "opt out" of these emails at anytime by replying to the email with "REMOVE" in the subject line.

 

Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use
your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

 

Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

 

Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

 

Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block. cookie policy

 

How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and
is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class
service and data protection. You can check its participation in the Privacy Shield here on the
official site of The International Trade Administration (ITA), U.S. Department of Commerce.

 

Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example:
● Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with
requirements for the security of credit card information), but we want to use accredited
companies to process your credit card information. Authorize.net
● Shipping: ​We integrate with a number of shipping companies to fulfill your orders. USPS, DHL, FedEx
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

 

How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

 

How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

 

Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. For example, we might need to keep records for tax reasons or fraud detection.

 

How We Handle E-mail
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by our employees for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues.

 

Disclosure of Information
We declare that no information volunteered to us will be divulged to ANY third party, and that all information will be used solely for our own customer service purposes. As a customer of ours, you will find that we are secure, reliable, and discreet. We do not distribute our customer's email addresses to anyone. You will never receive spam, junk email or any other unsolicited advertising from anyone who was given your email address from us.

 

Acceptance and Changes to Security and Privacy Statement
You acknowledge and accept that your use of the Central Vapors website indicates your acceptance of the Central Vapors Terms and Conditions and the Privacy Statement. This is the current Privacy Statement. It replaces any other previous Privacy Statement for the this website.

 

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site. In the event of data breach, a notice to all customers will be sent via email if available or any alternative means of contact available.

 

Un-Subscribe
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

 

Who can you reach out to for privacy matters?
Central Vapors gives users the following options for changing and modifying or request for removal of information previously provided. You can contact our Data Privacy Leader here.

  • Courtney McGelliott

  • courtney@centralvapors.com

  • 3733 E. University Dr. ste 330, McKinney TX, 75069

 

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