Shipping Policy & State Restrictions

Last updated November 6, 2026

Everything about how we ship: order processing, age verification, shipping costs, transit times, order tracking, adult-signature delivery, delivery problems and returned packages, PACT Act rules, state shipping restrictions, flavor bans, state product directories, and answers to common shipping questions.

1.Order Processing Time

Orders will be processed and shipped within 48hrs if placed Monday–Friday before 12:00 PM Central Time (CT) unless otherwise stated on our homepage.

If you place your order after 12:00 PM CT on Friday, your order may not ship until the next business day. Please note these processing times only apply if your account has already been age verified, or if you submit the age verification at the time of order placement. Order processing times may be extended if we have not received your verification.

Cancelling or changing an order

You can cancel an order for a full refund at any time before it is processed. Once an order has shipped, you can still ask for a refund, but the package has to come back to our facility first — see our Returns page.

2.Age Verification

If you are asked to upload an ID and don't complete age verification right away, shipment of your order will be delayed.

• Federal law (the PACT Act) requires us to verify that every buyer of vape products is 21 or older before an order ships. When you check out, AgeChecker.net, our third-party verification service, checks your age (see Age Verification). Most verifications are completed instantly, or within a few hours if further ID documentation is required.
• Your order will not be shipped until you can be age verified.
• We reserve the right to cancel/ not accept an order from an individual who we feel may have attempted to bypass or "trick" our verification system.
• If you are unable to or do not wish to complete this step, please let us know — we'll be happy to help you navigate the form or cancel your order if desired.

3.Shipping Costs

Shipping is calculated at checkout from your order subtotal and delivery address.

• Orders of $95 or more: free standard shipping.
• Orders of $50–$94.99: half-price standard shipping.
• Orders under $50: $9.99 standard shipping.

The adult-signature service required by federal law is explained in Section 6.

4.Shipping Transit Times & Process

Non-Vape Products

• 4–6 Business Days
• Hardware and accessories only.

Vape / Nicotine Products

• 5–7 Business Days
• When further Age Verification is needed, A small share of orders take longer, occasionally up to two weeks depending on how quickly customer responds to requests.

Most orders arrive within the ranges shown, counted from the day your order is cleared to ship. All times are business-day estimates and are not guaranteed.

5.Order Tracking

When your order ships, we email a tracking number to the address on your order. If you have an account, you can also check your order status by signing in and opening your orders.

Regional carriers may not post the first scan until the package reaches their local facility, so tracking may not update right away. If your tracking still has not changed after a few business days, contact us with your order number.

6.Adult Signature at Delivery

Every order containing vape products requires an adult signature at delivery, in every state. Under the federal PACT Act, the person who signs for the package — you or another adult at the delivery address — must be 21 or older and show the driver a valid government-issued photo ID. Packages cannot be left at the door. This also applies to PUDOPoint pickups.

If no one 21 or older is available to sign, the carrier will return the package to us. See Returned, Refused & Undeliverable Packages (Section 8) for what happens next.

The Adult Signature service requires an additional charge and the rates will be reflected in the shipping costs during the checkout process.

7.Delivery of Your Package

In almost all cases the delivery of your package goes seamlessly as expected, however in the event that your package didn't arrive please feel free to contact us. We do ask that you allow ample time for the delivery to be completed, we usually allow an additional 7 days for the carrier to work out any issues on their end and complete the delivery before we take any resolution action. In the meantime you can take action on your end by checking with your immediate neighbors, checking with your carrier if you're able to catch them during the next delivery, calling your local office to see if they can provide the gps location for delivery (most carriers scanners are gps enabled), or lastly starting the process of a claim so they can investigate further on their end.

Tracking says delivered, but you don’t have it

Check with neighbors, anyone else at the address, and your building office or front desk, and look around where packages are usually left. If it still hasn’t turned up, contact us with your order number.

Damaged, wrong or missing items

If your package arrives damaged, or an item is wrong or missing, contact us right away with your order number. Incorrect or defective items are corrected at no additional cost — see our Returns page.

8.Returned, Refused & Undeliverable Packages

A package comes back to us when the carrier cannot complete delivery — for example, no one 21 or older is there to sign and show ID, the package is refused, or the address is wrong or incomplete.

Please double-check your shipping address before you place your order.

9.What Is the PACT Act?

New Service Coverage: By now, you may have heard about the PACT Act and its limits on shipping vape products by mail and through the major national carriers. Below we explain these rules and how they affect vape shipments.

In December 2020, a congressional amendment to the PACT Act was signed into law as part of the omnibus spending bill. The effect of this new law broadens the definition of tobacco products to include electronic cigarettes, vapes, e-liquids, and vaping accessories.

Starting March 27, 2021 the PACT Act requires online retailers to collect state and local excise taxes on vaping products and require Adult Signature on all deliveries nationwide. Other compliance requirements include labeling and packaging, record-keeping, and state and federal registration and reporting.

Under the same law, the U.S. Postal Service stopped accepting vape products for delivery to consumers in October 2021, and the large national carriers such as UPS and FedEx do not carry them for consumers either. That is why we ship through regional carriers (Section 10) and offer PUDOPoint pick-up (Section 11).

You may see that we are unable to ship to some of our customers, mainly due to logistical constraints or lack of regional carrier service in certain areas of the continental U.S. However, our shipping network of 20+ local regional carriers is expanding weekly, so sign up to be notified when we are able to ship to you again!

If we are unable to ship to your destination, a notification will be indicated at checkout. Be sure to check our site and sign up for notifications, and check back with us as we are adding service coverage every week.

10.What Are Local Carriers?

There are two major types: regional carriers that cover specific cities and/or surrounding regions, and those that have multi-state coverage within the same network. Compared to nationwide carriers, which can cover 99% of the U.S. population, regional shipping carriers cover only about 85% of the population.

Central Vapors is committed to serving the vaping community. Our team will be working with specialist carriers to build an extensive network of regional and local carriers for shipping deliveries, while adhering to compliance with state and federal laws.

Coverage will be limited and not all areas of the continental U.S. will be serviced. However, as the network expands, we will make sure shipping services are made available as soon as possible.

Please keep in mind that each city/state will have their own regulations that may prohibit us from shipping certain items to your location. You may encounter an error message during our checkout process in the event that your cart contains restricted items.

11.PUDOPoint Local Pick-Up

We now offer local pick-up shipping options using PUDOPoint services! This service offers a convenient way to pick up your package at a local business near you. Domestic purchases only. If you aren’t available to sign at home, choose PUDOPOINT at checkout to ship your order to a secure local business for pickup at your convenience.

When selecting this option, a list of available nearby pickup locations will be provided for your zip code. You may select the option most convenient for you. If you do not see any options appear, this service will be unavailable near your location.

Customers that select this option will receive an email notification once the package is ready for pick-up, along with the address location and the business’s operating hours. Adult Signature Verification will still be required for packages using this service.

Customers experiencing issues with their PUDO package are advised to submit a support ticket with PUDO Point directly: pudopoint.com — Contact Us

12.Shipping Restrictions & Prohibited Areas

We ship to U.S. addresses only. We do not ship internationally.

Our regional carrier network has expanded, and we are now able to ship to most U.S. states — except the destinations listed below, and subject to the state-specific flavor and sales rules in Section 13 and the state product directory rules in Section 14 below.

We are unable to ship to the following destinations:

• Arkansas, Georgia, Hawaii, Louisiana, Maine, Maryland, Oregon, South Dakota, Utah, Vermont, and Wisconsin
• Northern Mariana Islands
• American Samoa
• Puerto Rico, Guam, and the U.S. Virgin Islands
• Military addresses (APO, FPO, DPO) — Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
• Livermore, California — see Section 13

Hawaii: Hawaii law restricts shipping vape products, including e-liquid, into the state, so we cannot ship orders to Hawaii addresses.

Nebraska: we cannot ship nicotine products to Nebraska. Zero-nicotine (0mg) e-liquid, flavor concentrates, plain PG/VG base and hardware can still ship there — see Section 13.

Alabama, Iowa, Kentucky, Mississippi, North Carolina, Oklahoma, Pennsylvania and Virginia: we cannot ship nicotine e-liquid (flavored or unflavored), nicotine base or DIY e-liquid kits to these states. Zero-nicotine (0mg) e-liquid, flavor concentrates, plain PG/VG base and hardware can still ship there — see Section 13.

Cities: San Francisco, Menlo Park and Livermore in California, Chicago in Illinois, and 15 Colorado cities and counties have their own rules — see Section 13.

13.State-Specific Flavor & Sales Bans

California

California: because of California's Unflavored Tobacco List law (AB 3218, in force since January 1, 2026) together with SB-793, we cannot ship any nicotine e-liquid to California — that means no flavored e-liquid, no unflavored e-liquid, and no unflavored nicotine base. Flavor concentrates and zero-nicotine (0mg) e-liquid also cannot ship. What we CAN ship to California: plain PG/VG base and all hardware — tanks, mods, pods, coils, batteries and accessories. California's 12.5% e-cigarette excise (CECET) only applies to nicotine products, so it is not added to these non-nicotine items.

New York

New York: we cannot ship any e-liquid to New York — that means no flavored e-liquid, no unflavored e-liquid, no unflavored nicotine base, no zero-nicotine (0mg) e-liquid, and no flavor concentrates (NY S.7506). What we CAN ship to New York: plain PG/VG base and all hardware — tanks, mods, pods, coils, batteries and accessories. Coupons and discount codes cannot be applied to New York orders.

Massachusetts

Massachusetts: nicotine e-liquid can only ship to Massachusetts in tobacco flavor or unflavored, so we cannot ship flavored nicotine e-liquid there. Menthol and mint count as flavors in Massachusetts. What we CAN ship to Massachusetts: tobacco-flavored nicotine e-liquid, unflavored nicotine e-liquid, plain PG/VG base, and all hardware — tanks, mods, pods, coils, batteries and accessories. We do not ship unflavored nicotine base, zero-nicotine (0mg) e-liquid, flavor concentrates or DIY e-liquid kits to Massachusetts.

New Jersey

New Jersey: nicotine e-liquid can only ship to New Jersey in tobacco flavor or unflavored, so we cannot ship flavored nicotine e-liquid there. Menthol and mint count as flavors in New Jersey. What we CAN ship to New Jersey: tobacco-flavored nicotine e-liquid, unflavored nicotine e-liquid, unflavored nicotine base, plain PG/VG base, and all hardware — tanks, mods, pods, coils, batteries and accessories. We do not ship zero-nicotine (0mg) e-liquid, flavor concentrates or DIY e-liquid kits to New Jersey. Coupons and discount codes cannot be applied to New Jersey orders (NJ S1647).

Rhode Island

Rhode Island: nicotine e-liquid can only ship to Rhode Island in tobacco flavor or unflavored, so we cannot ship flavored nicotine e-liquid there. What we CAN ship to Rhode Island: tobacco-flavored nicotine e-liquid, unflavored nicotine e-liquid, unflavored nicotine base, zero-nicotine (0mg) e-liquid in any flavor, flavor concentrates, plain PG/VG base, and all hardware — tanks, mods, pods, coils, batteries and accessories.

District of Columbia

District of Columbia: because of the District's flavored tobacco ban (D.C. Code § 7-1721.08, in force since October 1, 2022, and applicable to online sales), we cannot ship flavored nicotine e-liquid to Washington, DC — that includes pre-filled flavored nicotine pods and cartridges. We also do not ship zero-nicotine (0mg) e-liquid or flavor concentrates there, because the ban's wording on flavored e-liquid is broad and does not clearly exempt them. What we CAN ship to the District of Columbia: tobacco-flavored nicotine e-liquid, unflavored nicotine e-liquid, unflavored nicotine base, plain PG/VG base, and hardware — tanks, mods, empty or refillable pods, coils, batteries and accessories. Coupons and discount codes can be used on District of Columbia orders.

Nebraska

Nebraska: state law (Neb. Rev. Stat. § 28-1429.05) prohibits delivery sales — orders placed online, by phone or by mail — of electronic nicotine delivery systems to consumers in Nebraska. Because of this, we cannot ship any nicotine product to Nebraska — that means no flavored, tobacco-flavored or unflavored nicotine e-liquid, no unflavored nicotine base, and no nicotine-containing pods, cartridges or devices. What we CAN ship to Nebraska: zero-nicotine (0mg) e-liquid in any flavor, flavor concentrates, plain PG/VG base, and hardware sold without nicotine — tanks, mods, empty or refillable pods, coils, batteries and accessories. Coupons and discount codes can be used on Nebraska orders.

Alabama, Iowa, Kentucky, Mississippi, North Carolina, Oklahoma, Pennsylvania and Virginia

We cannot ship nicotine e-liquid to these states — that means no flavored, tobacco-flavored or unflavored nicotine e-liquid, no unflavored nicotine base, and no DIY e-liquid kits. What we CAN ship: zero-nicotine (0mg) e-liquid in any flavor, flavor concentrates, plain PG/VG base, and hardware — tanks, mods, pods, coils, batteries and accessories. Coupons and discount codes can be used on orders to these states. Most of these states also have product directory laws — see Section 14.

Texas

Texas: since September 1, 2025, Texas law (SB 2024, Texas Health and Safety Code § 161.0876) bans selling e-liquid that is wholly or partly made in China, or in another country the U.S. Secretary of Commerce designates as a foreign adversary (as of 2026: Cuba, Iran, North Korea and Russia), or that is marketed as made there. The ban covers e-liquid with or without nicotine, including the e-liquid inside pre-filled pods and disposable vapes, and “made” includes blending, filling and packaging. We do not sell any of these products, in Texas or anywhere else, so this law does not limit what we can ship to Texas addresses.

City and county rules

Some cities and counties have their own rules, on top of the state rules above. They are based on your shipping address.

• San Francisco, California (ZIP codes beginning 941) and Menlo Park, California: plain PG/VG base is the only product we can ship. On top of the California rules above, we cannot ship hardware there.
• Livermore, California: we cannot ship any products there, including plain PG/VG base and hardware.
• Chicago, Illinois (ZIP codes beginning 606): we cannot ship flavored nicotine e-liquid, zero-nicotine (0mg) e-liquid or DIY e-liquid kits. Other products ship normally.
• Colorado — Aspen, Boulder, Breckenridge, Carbondale, Denver, Dillon, Eagle, Edgewater, Frisco, Glenwood Springs, Golden, Keystone, Silverthorne, Snowmass Village, and unincorporated Pitkin County: we cannot ship flavored nicotine e-liquid, zero-nicotine (0mg) e-liquid or DIY e-liquid kits. Other products ship normally.

14.State Product Directories

A growing number of states only allow a vapor product to be sold to their residents if the product and its manufacturer appear on a state-run directory or approved product list. These laws generally cover online orders shipped into the state, not just local stores. Not every product we carry is listed in every state, so some items may not be available for delivery to your address.

States with a product directory in effect

• Alabama — electronic nicotine delivery system (ENDS) directory, Alabama Department of Revenue.
• Kentucky — manufacturer certification required for vapor products.
• Louisiana — vapor product directory, Office of Alcohol and Tobacco Control.
• Mississippi — ENDS directory, Mississippi Department of Revenue.
• Nebraska — ENDS directory, Nebraska Department of Revenue. Nebraska also prohibits online sales of nicotine products — see Section 13.
• North Carolina — directory of vapor products and consumable products, North Carolina Department of Revenue.
• Oklahoma — vapor product certification, Oklahoma ABLE Commission.
• Pennsylvania — ENDS directory, Pennsylvania Office of Attorney General.
• Virginia — liquid nicotine and nicotine vapor product directory, Office of the Attorney General.
• Wisconsin — electronic vaping device directory, Wisconsin Department of Revenue. Wisconsin's directory covers devices, parts and e-liquids whether or not they contain nicotine.

Where this leaves shipping today: we do not ship nicotine e-liquid, nicotine base or DIY e-liquid kits to Alabama, Iowa, Kentucky, Mississippi, Nebraska, North Carolina, Oklahoma, Pennsylvania or Virginia (Section 13), and we do not ship to Louisiana or Wisconsin at all (Section 12).

Upcoming changes

• Indiana — after December 31, 2026: only e-liquid products on the Indiana Alcohol and Tobacco Commission's Authorized E-Liquid Product List may be sold in Indiana.
• Tennessee — January 1, 2027: vapor products must be listed on the state directory to be sold.
• Hawaii — January 1, 2027: electronic smoking devices and e-liquids must be listed on the state directory to be sold. We do not ship to Hawaii — see Section 12.
• South Carolina — February 1, 2027 (or later, once the state publishes its directory): vapor products must be listed on the state directory to be sold.
• Iowa: a vapor product directory law has passed, but the state has not yet set an enforcement date.

If an item in your order is not permitted in your state, we may need to cancel that item and refund it. States add and remove products from their directories throughout the year, so availability in your state can change without notice.

This section is a general summary for customers, not legal advice. Each state sets its own lists and effective dates, and they may change.

15.Coupon & Discount Restrictions

New Jersey — Bill S1647
Prohibits the use of coupons, price reductions, and price rebates in connection with the sale or offer for sale of tobacco and vapor products to consumers at retail, including online coupons and promotional discount codes.

New York — Bill S.7506
Prohibits the use of coupons, price reductions, and price rebates in connection with the sale or offer for sale of tobacco and vapor products to consumers at retail, including online coupons and promotional discount codes.

Coupons and rebates may be strictly prohibited by law in your area.

16.Shipping FAQ

How long will my order take?

Add our processing time (Section 1) to the transit time for your products (Section 4). If we need more information to verify your age, your order ships once verification is complete (Section 2).

Why do I have to sign for my package?

Federal law (the PACT Act) requires an adult 21 or older to sign and show a valid government-issued photo ID for every vape delivery. You or another adult at the delivery address can sign (Section 6).

What if no one will be home to sign?

Choose PUDOPoint at checkout to have your order held at a local business near you; you will still sign and show ID when you pick it up (Section 11). If a delivery cannot be completed, see Section 8.

Do you ship to my state?

We ship to U.S. addresses only. The map and list in Section 12 show where we cannot ship. Some states and cities limit which products we can send (Section 13) or only allow products listed on a state directory (Section 14). If something in your cart cannot ship to your address, you will see a notice at checkout.

Do you ship to military addresses or U.S. territories?

We cannot ship to military APO, FPO or DPO addresses, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa or the Northern Mariana Islands.

Do you ship to Hawaii?

No. Hawaii law restricts shipping vape products, including e-liquid, into the state, so we cannot ship orders to Hawaii addresses (Section 12).

Does the Texas ban on China-made vapes affect my order?

No. Texas law (SB 2024) bans selling e-liquid, including pre-filled pods and disposable vapes, that was made in China or in another country the U.S. government lists as a foreign adversary. We do not sell any of these products, so this law does not affect orders to Texas (Section 13).

Can I use a coupon on my order?

Coupons and discount codes cannot be used on New Jersey or New York orders, because state law prohibits them. Other local rules may also apply (Section 15).

My tracking hasn’t updated, or it says delivered but I don’t have my package.

See Section 5 for tracking, and Section 7 for what to check first and when to contact us.

Can I cancel or change my order?

You can cancel for a full refund any time before your order is processed (Section 1).

Central Vapors LLC · 3733 E. University Dr, Suite #330, McKinney, TX 75069